Welcome to Global Coco LK Pvt Ltd (“Global Coco,” “we,” “us,” or “our”). This Refund Policy applies to purchases made through our website (the “Site”). By making a purchase on the Site, you agree to the terms outlined in this Refund Policy.
1. Returns and Refunds
We strive to provide high-quality coconut and coir products to our customers. Due to the nature of our products and to ensure the best customer experience, we do not accept returns or offer refunds on purchases. Please carefully review your order before completing the purchase.
2. Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact our customer support team at [info@globalcocolk.com] within 3 days of receiving your order. To assist you promptly, please include your order number, a description of the issue, and clear photos of the damaged or defective product. We will work with you to address the matter and find a suitable resolution.
3. Cancellations
Once an order is placed on our Site, it cannot be canceled or modified. We begin processing orders immediately to ensure prompt delivery to our customers.
4. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at [info@globalcocolk.com].
5. Changes to Refund Policy
Global Coco reserves the right to update, change, or replace any part of this Refund Policy at its discretion. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
6. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of Sri Lanka Jurisdiction , without regard to its conflict of law principles.